Individual PMI: A testing experiment

clock

With the medical insurance sector in a state of flux, Owain Thomas dons the white coat and protective glasses to scientifically investigate the issues.

Scientists studying a problem will often take a large-scale overview of the subject before looking through their microscope for a closer examination.

This approach can prove profitable in many other areas of life too and would also seem particularly appropriate for the private medical insurance (PMI) sector.

Macro issues of NHS reform and the Office of Fair Trading’s review of the private healthcare market provide the wider starting points.

This then sets the platform to consider the micro issues of provider consolidation and ever increasing premiums as medical inflation continues to rise well above the public rate.

However, neither were the first thing mentioned by intermediaries operating in the individual PMI sector when asked what their primary concerns were.

It was a common complaint that appears to become more severe over the last 12 months – the ability of clients to switch providers.

As Richard Kerton, healthcare consultant at PMI Partners, explained: “Basically, there are fewer opportunities for people to actually look at moving from one insurer to another while keeping their underwriting intact.

“Bupa withdrew its switch option at the start of the year and so good switching opportunities are hard to come by now, with Axa PPP taking the majority of share that would have gone to Bupa.

“Although Bupa has come out of it, there are still some opportunities. But some people are facing difficult choices of staying where they are and paying a higher premium or starting new policies with new ­underwriting which would exclude the conditions they’ve got covered at the moment.”

PRIVATE MARKET ISSUES

The situation has got so bad that some providers have increased their switch options by as much as 20%, while for others the client needs to be claim-free for up to five years prior to make it worthwhile. This has had a stark impact on the market.

“It is difficult and getting forever squeezed,” Kerton noted. Of those larger scale factors affecting the market, the suggestion of reinstating some form of tax breaks to encourage the take up of PMI is often mooted.

But as COVER reported in June, Prime Minister David Cameron rejected any possibility of this by the current administration.

This, in Kerton’s opinion, is the right approach for PMI as he has not been inundated with clients calling for less tax on products.

In fact, if some interpretations of the Health and Social Care Bill are to be believed (that suggest it will boost the number of NHS patients exposed to private facilities and treatment), this could be a door opener for the market.

“When people are given private treatment on the NHS, they are introduced to the private sector and then look at buying insurance as a result,” Kerton continued.

“When the NHS is mentioned and with people who are buying for the first time, their main concerns are waiting lists and cancer treatments – they are still the main motivations for buying medical insurance.

“So, what’s been thrown around in Parliament, you don’t ever tend to come across that in conversation – that’s never brought up as a reason why they’ve started looking or would consider it,” he added.

 

More on Service

LifeQuote launches brand refresh

LifeQuote launches brand refresh

Following recent investment

John Brazier
clock 09 June 2022 • 1 min read
Value Added Services - Connectivity: Noun, the state of being connected

Value Added Services - Connectivity: Noun, the state of being connected

"The genie is well and truly out of the bottle"

Steve Casey
clock 10 May 2022 • 4 min read
Industry Voice: Supporting customers beyond their financial needs with Value-Added Services

Industry Voice: Supporting customers beyond their financial needs with Value-Added Services

Pacific Life Re
clock 04 April 2022 • 4 min read

Highlights

The COVER Review June 2022: Pride, Sandy's Story, Consumer Duty and IP for Gen Z

The COVER Review June 2022: Pride, Sandy's Story, Consumer Duty and IP for Gen Z

Now available for members to watch

John Brazier
clock 23 June 2022 • 1 min read
Protection & Technology: Where do we go from here?

Protection & Technology: Where do we go from here?

"The potential for this technology to revolutionise our industry is huge"

Hemma Visavadia
clock 27 June 2022 • 6 min read
Spotlight: Alzheimer's disease & dementia

Spotlight: Alzheimer's disease & dementia

"The underwriting of Alzheimer's disease is relatively straightforward"

John Downes
clock 24 June 2022 • 5 min read