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'Adjectives such as serious or critical have different meanings to different people'

Based on diagnosis alone, she would not have got a pay-out anywhere else.

Scottish Widows' Helen Dick discusses why we should rethink about the benefits of protection

Scottish Widows' Alun Beynon discusses

Customer expectations have changed. It’s the natural course of life. Circumstances change, technologies develop and consumers expect suppliers to keep up with the latest industry trends or they simply jump ship. Insurance providers are aware of this and...