Financial Ombudsman Service

Protection Review: Does a sales culture have a place in protection?

Adviser / Broking

Protection Review: Does a sales culture have a place in protection?

LifeSearch and Reassured executives go head-to-head on advised vs non-advised debate

clock 09 December 2021 • 3 min read
Ombudsman updates distress and inconvenience compensation guidance

Regulation

Ombudsman updates distress and inconvenience compensation guidance

More detailed guidance, 'fairer' outcome

clock 15 October 2021 • 2 min read
Alan Lakey: Stand-alone CIC or not?

Critical Illness

Alan Lakey: Stand-alone CIC or not?

'There doesn’t appear to be any sound reasons for selecting a stand-alone plan'

clock 09 July 2021 • 4 min read
FCA's Delfas takes over from Wayman as interim FOS chief executive

Regulation

FCA's Delfas takes over from Wayman as interim FOS chief executive

As of 17 May

clock 19 April 2021 • 1 min read
Think tank brands FOS 'unfit for purpose' in damning report

Regulation

Think tank brands FOS 'unfit for purpose' in damning report

Questions over fairness

clock 31 March 2021 •
FOS chief Caroline Wayman to exit after seven years

Regulation

FOS chief Caroline Wayman to exit after seven years

Effective 16 April

clock 11 March 2021 •
FOS: Travel insurer must pay family £7000 for 'distress and inconvenience'

Individual Protection

FOS: Travel insurer must pay family £7000 for 'distress and inconvenience'

Final decision made in eighteen month dispute

clock 27 October 2020 •
SJP refuses to compensate unwell man mis-sold life policy above FOS limit

Adviser / Broking

SJP refuses to compensate unwell man mis-sold life policy above FOS limit

Unhealthy client could have lost £370,000

clock 06 May 2020 •
AFM expresses concern over ombudsman levy increase

Adviser / Broking

AFM expresses concern over ombudsman levy increase

'Forcing good businesses to pay more isn’t the answer'

clock 18 December 2019 •
LifeSearch adviser fired following overheard conversation

Adviser / Broking

LifeSearch adviser fired following overheard conversation

FOS orders firm to pay £2,000 compensation

clock 03 January 2019 •
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