Unhealthy client could have lost £370,000
'Forcing good businesses to pay more isn’t the answer'
FOS orders firm to pay £2,000 compensation
'PI insurers may leave market'
RPC wants ‘level playing field’ for financial services
Ms C told life assurance would be 'excessive and unaffordable' however there is no evidence it was explored as an option
The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.
A recent FOS decision has raised the stakes on payouts for mis-sold MPPI products; explains Richard Walsh.
Annual review published
Top five firms see small rise in complaints
Melissa Collett has left the Financial Ombudsman Service (FOS) to embark on a consulting career.
Positive Solutions has reappeared in the Financial Ombudsman Service's (FOS) list of the top five most complained about advice firms.
The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".
Unum is the life & protection insurer with the highest rate of upheld complaints to the Financial Ombudsman Service (FOS).
The Protection Racket, featuring bands from across the industry, will perform to raise money for Disability Rights UK.
The Financial Ombudsman Service (FOS) is to make further cuts to its operating budget in the coming financial year and has frozen its levy at £23.3m.
The Financial Conduct Authority (FCA) has made a number of recommendations changes to the ways firms handle consumer complaints, following a review of 15 financial firms.
The Legal Ombudsman will from January 2015 deal with complaints about claims management companies (CMCs).
As a survey on the Financial Ombudsman revealed almost three-quarters of advisers see themselves as the victim of false accusations for compensation, how far is the industry from restoring confidence in the ombudsman system?
The proportion of critical illness complaints upheld by the Financial Ombudsman Service rose by 1% to 25% in the July-September 2014 quarter.
Quarterly statistics from the Financial Ombudsman Service (FOS) has revealed a 10% drop in upheld complaints in private medical insurance (PMI) and dental insurance.
The way in which the insurance industry works is likely to see huge changes in the near future predicted a panel at the cover forum.
Around three-quarters of advisers have received false or manufactured accusations from Financial Ombudsman Service (FOS) complainants, an increase in 10% over three years.
The Financial Ombudsman (FOS) has published case studies of typical private medical insurance (PMI) and protection claims to illustrate the type of claims it has received.