Financial Ombudsman Service

‘Significant training gaps’ identified

Consultation part of the advice guidance boundary review

Higher fee to claims management companies

Commitment to resolve 17% more cases

64% of all advice suitability complaints were upheld

Total of 181,300 complaints forecasted

“These behaviours diminish confidence in insurance”

Across transparency, trust, happiness and complaints categories

Baroness Manzoor reappointed until 2 August 2025

Compulsory jurisdiction levy frozen at £106m