Financial Ombudsman Service
SJP refuses to compensate unwell man mis-sold life policy above FOS limit
Unhealthy client could have lost £370,000
AFM expresses concern over ombudsman levy increase
'Forcing good businesses to pay more isn’t the answer'
LifeSearch adviser fired following overheard conversation
FOS orders firm to pay £2,000 compensation
SimplyBiz launches attack on proposed £350,000 FOS limit
'PI insurers may leave market'
'FOS decisions should be based on law,' says City law firm
RPC wants ‘level playing field’ for financial services
FOS upholds complaint following 'unsuitable' life insurance advice
Ms C told life assurance would be 'excessive and unaffordable' however there is no evidence it was explored as an option
Ombudsman offers clarity on mortgage protection cover
The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.
A closer look at a FOS judgement on MPPI sold to the self-employed
A recent FOS decision has raised the stakes on payouts for mis-sold MPPI products; explains Richard Walsh.
FOS upholds third of complaints about IFAs
Annual review published
Sesame remains most complained-about advice firm
Top five firms see small rise in complaints
Melissa Collett departs the FOS
Melissa Collett has left the Financial Ombudsman Service (FOS) to embark on a consulting career.
Positive Solutions re-enters FOS complaints top five
Positive Solutions has reappeared in the Financial Ombudsman Service's (FOS) list of the top five most complained about advice firms.
FOS warns firms to ditch 'rigid' rules when dealing with vulnerable clients
The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".
Complaints against Unum upheld in 75% of cases
Unum is the life & protection insurer with the highest rate of upheld complaints to the Financial Ombudsman Service (FOS).
Protection Racket to raise funds for charity
The Protection Racket, featuring bands from across the industry, will perform to raise money for Disability Rights UK.
FOS cuts budget 13% and freezes levy at £23m
The Financial Ombudsman Service (FOS) is to make further cuts to its operating budget in the coming financial year and has frozen its levy at £23.3m.
FCA makes recommendations on consumer complaints
The Financial Conduct Authority (FCA) has made a number of recommendations changes to the ways firms handle consumer complaints, following a review of 15 financial firms.
Legal Ombudsman to accept CMC complaints
The Legal Ombudsman will from January 2015 deal with complaints about claims management companies (CMCs).
Advisers: Time to get a handle on false complaints
As a survey on the Financial Ombudsman revealed almost three-quarters of advisers see themselves as the victim of false accusations for compensation, how far is the industry from restoring confidence in the ombudsman system?
Protection complaints to FOS increasing
The proportion of critical illness complaints upheld by the Financial Ombudsman Service rose by 1% to 25% in the July-September 2014 quarter.
Quarterly drop in upheld PMI and dental FOS complaints
Quarterly statistics from the Financial Ombudsman Service (FOS) has revealed a 10% drop in upheld complaints in private medical insurance (PMI) and dental insurance.
COVER FORUM 2014: Changes needed from advisers and providers
The way in which the insurance industry works is likely to see huge changes in the near future predicted a panel at the cover forum.
Advisers warn false accusations from FOS are increasing
Around three-quarters of advisers have received false or manufactured accusations from Financial Ombudsman Service (FOS) complainants, an increase in 10% over three years.
Financial Ombudsman highlights PMI and protection claims
The Financial Ombudsman (FOS) has published case studies of typical private medical insurance (PMI) and protection claims to illustrate the type of claims it has received.
