Financial Ombudsman Service

FCA lists 14 funeral plan providers that will not be authorized

Regulation

FCA lists 14 funeral plan providers that will not be authorized

Effective from 29 July

clock 25 July 2022 • 2 min read
Insurance complaints topped 33,000 in 2021: FOS

Insurer

Insurance complaints topped 33,000 in 2021: FOS

“Authorised” scams increased to 9,370 complaints

clock 28 June 2022 • 1 min read
FOS appoints new CEO and chief ombudsman

Regulation

FOS appoints new CEO and chief ombudsman

Replacing Nausicaa Delfas

clock 09 June 2022 • 2 min read
Protection Review: Does a sales culture have a place in protection?

Adviser / Broking

Protection Review: Does a sales culture have a place in protection?

LifeSearch and Reassured executives go head-to-head on advised vs non-advised debate

clock 09 December 2021 • 3 min read
Ombudsman updates distress and inconvenience compensation guidance

Regulation

Ombudsman updates distress and inconvenience compensation guidance

More detailed guidance, 'fairer' outcome

clock 15 October 2021 • 2 min read

Critical Illness

Alan Lakey: Stand-alone CIC or not?

'There doesn’t appear to be any sound reasons for selecting a stand-alone plan'

clock 09 July 2021 • 4 min read

Regulation

FCA's Delfas takes over from Wayman as interim FOS chief executive

As of 17 May

clock 19 April 2021 • 2 min read

Regulation

Think tank brands FOS 'unfit for purpose' in damning report

Questions over fairness

clock 31 March 2021 • 3 min read

Regulation

FOS chief Caroline Wayman to exit after seven years

Effective 16 April

clock 11 March 2021 • 2 min read

Individual Protection

FOS: Travel insurer must pay family £7000 for 'distress and inconvenience'

Final decision made in eighteen month dispute

clock 27 October 2020 • 6 min read