Financial Ombudsman Service

Protection Review: Does a sales culture have a place in protection?

Adviser / Broking

Protection Review: Does a sales culture have a place in protection?

LifeSearch and Reassured executives go head-to-head on advised vs non-advised debate

clock 09 December 2021 • 3 min read
Ombudsman updates distress and inconvenience compensation guidance

Regulation

Ombudsman updates distress and inconvenience compensation guidance

More detailed guidance, 'fairer' outcome

clock 15 October 2021 • 2 min read

Critical Illness

Alan Lakey: Stand-alone CIC or not?

'There doesn’t appear to be any sound reasons for selecting a stand-alone plan'

clock 09 July 2021 • 4 min read

Regulation

FCA's Delfas takes over from Wayman as interim FOS chief executive

As of 17 May

clock 19 April 2021 • 2 min read

Regulation

Think tank brands FOS 'unfit for purpose' in damning report

Questions over fairness

clock 31 March 2021 • 3 min read

Regulation

FOS chief Caroline Wayman to exit after seven years

Effective 16 April

clock 11 March 2021 • 2 min read

Individual Protection

FOS: Travel insurer must pay family £7000 for 'distress and inconvenience'

Final decision made in eighteen month dispute

clock 27 October 2020 • 6 min read

Adviser / Broking

SJP refuses to compensate unwell man mis-sold life policy above FOS limit

Unhealthy client could have lost £370,000

clock 06 May 2020 • 3 min read

Adviser / Broking

AFM expresses concern over ombudsman levy increase

'Forcing good businesses to pay more isn’t the answer'

clock 18 December 2019 • 2 min read

Adviser / Broking

LifeSearch adviser fired following overheard conversation

FOS orders firm to pay £2,000 compensation

clock 03 January 2019 • 2 min read