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      Claims and Underwriting Innovation Forum 2021

      COVER Claims and Underwriting Innovation Forum will investigate the most innovative claims and underwriting practices driving the protection and health insurance market forward. It bears repeating; at the heart of every policy is a human being. As technologies advance and digital capabilities expand, it is crucial that the needs of the customer do not get lost along the way. A personal touch must remain at the centre of every interaction an individual has with an insurance company, either directly or through an intermediary. Hence, this journey is about evolution not revolution.28th April, Digital Conference

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      • Virtual Conference, Digital Conference
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      Access to Insurance Webinar: Write it, refer it… don’t ignore it

      Access to insurance has been one of the protection industry’s primary focus points since BIBA introduced the agreement to help make protection insurance more widely available in January last year. While much good work has been done to further the cause, there is still a long way to go before signposting can be considered as a common practise. This webinar, in partnership with Royal London and featuring a cross-section of expert speakers, will examine some of the key elements of protection insurance signposting, including the role of communication between insurers and intermediaries, how industry participants can access the right information to signpost effectively, and the growing recognition of mental health challenges for access to insurance.

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      • Date: 30 Jun 2021
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      COVER Recognising Healthcare Innovation Awards 2021

      COVER is pleased to announce the launch of its first ever healthcare awards. The Recognising Healthcare Innovation Awards celebrate the best the health insurance industry has to offer across personal achievements, new propositions and campaigns, and innovative approaches to healthcare during the ongoing pandemic. Presented in conjunction with the inaugural COVER Health Insurance Live event, the six award categories are now open for submissions and will be reviewed by a panel of industry expert judges, with the winners announced during an online ceremony at the end of the conference.

      • Date: 30 Jun 2021
      • Digital Awards, Digital Awards
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  • Regulation

Think tank brands FOS 'unfit for purpose' in damning report

Questions over fairness

Think tank brands FOS 'unfit for purpose' in damning report
  • Jenna Brown
  • 31 March 2021
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The Financial Ombudsman Service (FOS) has been branded unfit for purpose in a scathing report from the Institute of Economic Affairs (IEA)

The new report questions the fairness of its decisions and says the organisation is failing consumers. The think tank's report said the FOS needs "major reform" and is not meeting its primary objectives of providing fair and reasonable dispute resolution at speed. It also said it was not good value for money and failed to meet its aim of "supporting competition and consumer welfare". Chief executive and chief ombudsman Caroline Wayman resigned from the service earlier this month after seven...

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