Membership increased to over 42,000
Two added to board as non-executive directors
After 13 years at Royal London
Will reconsider in Q4
Due to challenges obtaining medical evidence
'Work together, be prepared and where possible be flexible'
‘To focus on other priorities’
Virtual GP most popular service
At Scottish Widows recognition event
After 12 years at The Exeter
'A smooth and efficient claims process is essential'
‘Protection has vital role’
Second-largest longevity swap ever
Chairman since 2015
From 6 January 2020
Due to Brexit
Main reason MSK
Get disability friendly
'We have to win the commercial argument as well as hearts and minds'