Insurance complaints topped 33,000 in 2021: FOS

According to data published by the FOS, administration and customer service problems were ranked as the top problem area for customers, with over 35,000 complaints submitted to the ombudsman about financial businesses. The complaints made about financial businesses included noticing a lack of attention to detail, as well as repetition in sending personal information to the wrong address. Overall, the FOS detailed it received 57,000 complaints associated with borrowing last year, with an increase in complaints about second charge mortgages, including from people in financially vulnerab...