Insurance complaints topped 33,000 in 2021: FOS

“Authorised” scams increased to 9,370 complaints

Hemma Visavadia
clock • 1 min read
Insurance complaints topped 33,000 in 2021: FOS

The Financial Ombudsman Service (FOS) saw insurance complaints reach 33,127 last year, while complaints about “authorised” scams increased to 9,370 complaints, compared to 7,770 the previous year.

According to data published by the FOS, administration and customer service problems were ranked as the top problem area for customers, with over 35,000 complaints submitted to the ombudsman about financial businesses. The complaints made about financial businesses included noticing a lack of attention to detail, as well as repetition in sending personal information to the wrong address. Overall, the FOS detailed it received 57,000 complaints associated with borrowing last year, with an...

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