PPI redress soars to new high

clock • 1 min read

Payment Protection Insurance (PPI) redress totals have reached a new peak after payments rocketed by more than £100m in just one month.

According to latest figures from the FSA, £379m was paid in redress to customers in November, a massive [asset_library_tag 3954,41% increase] on October's previous high of £268m.

The total paid rapidly approaching the £1.5bn level after it smashed through the £1bn mark a month earlier.

The Financial Ombudsman Service (FOS) recently revealed plans to make firms who contribute more than 25 cases pay £350 per case to fund the service.

This could potentially add a further £55m to the annual bill for the biggest PPI missellers.

The data comes from 16 firms which together received 92% of all PPI complaints made in the first half of 2011, including those most likely to be hit by the new FOS fee.

More on Regulation

FCA records more than 300 whistleblowing cases in Q2 2025

FCA records more than 300 whistleblowing cases in Q2 2025

98 allegations for Consumer Duty

Patrick Brusnahan
clock 15 August 2025 • 1 min read
FOS records fall in complaints cases

FOS records fall in complaints cases

Less than 10 complaints for income protection

Isabel Baxter
clock 07 August 2025 • 3 min read
Disability and access ambassador for insurance appointed by Government

Disability and access ambassador for insurance appointed by Government

Replaces Zurich’s Peter Hamilton

Jaskeet Briah
clock 06 August 2025 • 3 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read