FOS

‘Significant training gaps’ identified

James Dipple-Johnstone and Jenny Simmonds will cover

Requirement for advisers to justify joint life plans

Higher fee to claims management companies

Commitment to resolve 17% more cases

64% of all advice suitability complaints were upheld

Total of 181,300 complaints forecasted

"The PDG feel that compliance officers should review the restrictions they impose on their advisers"

Changes designed to incentivise firms to settle proactively

Baroness Manzoor reappointed until 2 August 2025