FOS

Analysing claims data

Less than 10 complaints for income protection

Liam Coleman takes the role

‘Significant training gaps’ identified

James Dipple-Johnstone and Jenny Simmonds will cover

Requirement for advisers to justify joint life plans

Higher fee to claims management companies

Commitment to resolve 17% more cases

64% of all advice suitability complaints were upheld

Total of 181,300 complaints forecasted