FOS

FOS confirms temporary change to business-specific complaints data

Regulation

FOS confirms temporary change to business-specific complaints data

Changes designed to incentivise firms to settle proactively

clock 03 April 2023 • 2 min read
FCA reappoints FOS chair for a second term

Regulation

FCA reappoints FOS chair for a second term

Baroness Manzoor reappointed until 2 August 2025

clock 31 January 2023 • 2 min read
FOS freezes levy and case fees as firms face cost pressures

Regulation

FOS freezes levy and case fees as firms face cost pressures

Compulsory jurisdiction levy frozen at £106m

clock 16 December 2022 • 2 min read
'Elephant in the jungle': FCA chief addresses Consumer Duty worries

Regulation

'Elephant in the jungle': FCA chief addresses Consumer Duty worries

Regulator has overcome ‘biggest stumbling blocks’ in rule implementation

clock 17 November 2022 • 3 min read
FOS to change funding model levy, trial new group fee arrangement

Regulation

FOS to change funding model levy, trial new group fee arrangement

Compulsory jurisdiction and voluntary jurisdiction set for overhaul

clock 17 November 2022 • 2 min read
FOS appoints new CEO and chief ombudsman

Regulation

FOS appoints new CEO and chief ombudsman

Replacing Nausicaa Delfas

clock 09 June 2022 • 2 min read
Value Added Services - Connectivity: Noun, the state of being connected

Service

Value Added Services - Connectivity: Noun, the state of being connected

"The genie is well and truly out of the bottle"

clock 10 May 2022 • 4 min read
Ombudsman updates distress and inconvenience compensation guidance

Regulation

Ombudsman updates distress and inconvenience compensation guidance

More detailed guidance, 'fairer' outcome

clock 15 October 2021 • 2 min read

Critical Illness

Critical illness: Seven areas to keep an eye on

During 2021

clock 12 January 2021 • 5 min read

Individual Protection

FOS: Travel insurer must pay family £7000 for 'distress and inconvenience'

Final decision made in eighteen month dispute

clock 27 October 2020 • 6 min read