Cheapest is not the only way in protection, Ombudsman tells PDG

"The PDG feel that compliance officers should review the restrictions they impose on their advisers"

clock • 5 min read

In its quest to improve what the protection market as a whole does for consumers and customers, the PDG sent Alan Lakey and Tom Baigrie to meet with the Financial Ombudsman Service (FOS) to seek help in allowing advisers to give the advice they think best, rather than focus entirely on arranging the cheapest deal.

While many reading this will say that they have no hesitation in recommending protection solutions they think are the best value, we do hear advisers complain, dare we say especially at networks, that their compliance officers sometimes prohibit them from doing what they think is the right thing. The compliance rationale for doing so is that the FOS have made decisions against firms where the adviser has gone for a more expensive solution than they could have. Alan listed the following examples: 1. A joint life or two single life plans? Many advisers prefer a couple to take two single...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

amii appoints Charlie Francis to executive committee

amii appoints Charlie Francis to executive committee

Howha PMI managing director

Jaskeet Briah
clock 24 July 2026 • 1 min read
Rosemount adds 12 advisers in Q2

Rosemount adds 12 advisers in Q2

41% growth in protection in H1

Jen Frost
clock 24 July 2026 • 2 min read
PDG takes 'cautious engagement' approach to secondary life firm We Buy Life Policy

PDG takes 'cautious engagement' approach to secondary life firm We Buy Life Policy

Consumer outcomes, vulnerability and fair value

Cameron Roberts
clock 23 July 2026 • 2 min read