ABI publishes data guide for consumers

clock

The ABI has produced a consumer guide to inform and reassure consumers about how insurers use data.

The guide includes details on how relevant information can be used to improve products and services, as well as how the law and regulation protect data.

The Information Commissioner's Office recently warned that insurers cannot request patients' full data from GPs, as this breaks data protection laws, but must instead ask for written medical records.

The ABI regards data as being able to make insurance work better by helping insurers understand customers better, personalise insurance and improve the claims process by collecting already available data.

Huw Evans, director general of the ABI said: "The data revolution is one of the defining characteristics of our fast-changing world.

"This new consumer guide demonstrates how seriously insurers and long term savings providers take their responsibilities."

The pdf version of the guide can be found here.

Further reading:

ICO: Insurer SAR use 'an abuse' of Data Protection rights

Protection Review 2015: ABI develops workplace sick pay statement

Data breaches could cost IFAs regardless of loss

 

 

More on Regulation

Prime Minister Rishi Sunak to end 'sick note culture'

Prime Minister Rishi Sunak to end 'sick note culture'

Reform to the welfare system

Jaskeet Briah
clock 19 April 2024 • 3 min read
More than £54m recovered by FSCS from failed financial providers

More than £54m recovered by FSCS from failed financial providers

Approximately £2m passed on as an additional recovery

Jaskeet Briah
clock 09 April 2024 • 1 min read
FOS increases complaint level predictions for 2024/25

FOS increases complaint level predictions for 2024/25

Commitment to resolve 17% more cases

Jaskeet Briah
clock 04 April 2024 • 3 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read