NHS programme winners selected to drive improvement

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Winners of a one-year programme have been selected for their ideas on how to improve services in a bid to build more support for the NHS.

Nine project participants have been chosen because of their "proven methods of using feedback to improve patient experience", the NHS Institute has said.

NHS organisations have been collaborating, building projects and bidding for a share of the £1m Patient Feedback Challenge fund since April.

The fund was set aside to support the "most promising" approaches to measuring and improving patient experience.

Paul Streets, director of public and patient experience and engagement at the Department of Health (DoH), said: "Competition for the feedback challenge award was extremely high and we had some tough decisions to make. The expert panel, which made recommendations to the programme steering group, were vital in helping us decide which bids are most suitable for funding.

"We have selected nine projects that have detailed plans for how they will spread this excellent practice."

The winning projects include NHS trusts and foundation trusts in London, South Tees, Nottinghamshire, East Cheshire and Norfolk and Norwich.

Lynne Maher, director for innovation and design at the NHS Institute, said: "We are really excited about the potential of these projects, many have formed interesting cross-sector partnerships and there is a fantastic diversity of both feedback technique and care setting.

"All of the projects focus on using feedback to directly improve the experience for patients and their families."

She added the NHS was undergoing substantial change and this was a way to offer additional support.

"Each project will benefit from a bespoke development programme and will have access to all of our improvement expertise and products," she said.

The £1m NHS Patient Feedback Challenge programme was created and managed by the NHS Institute and funded by the Department of Health.

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