Zurich pays 92% of CI claims

clock • 1 min read

Zurich has revealed it paid 92% of critical illness (CI) claims last year.

The results are an improvement on those from the first six months of the year.

Just 8 claims, 1.2% of the total, were declined due to non-disclosure with the remaining 6.8% turned down for the definition of the condition not being met.

The non-disclosure rate has now remained static for the past three years.

In all £64.5m was paid out to 796 claimants, a slight increase on the 787 claims in 2010.

The largest single claim paid out was for £1.1m.

Of the top four conditions covered, 58% of payments were made for cases of cancer, up from 50% in 2010 and 48% in 2009.

The next three most common conditions were heart attack (9.1%, down from 11.9% in 2010 and 12.9% in 2009), stroke (5.9%) and multiple sclerosis (3.8%).

Phil Brown, head of protection and underwriting for Zurich UK Life, said: "It is very positive that we continue to pay out on a significant level of valid claims, many of those at high value, and that Zurich paid out in 92% of claims in 2011.

"With the number of claims declined for non-disclosure remaining at a constant figure, at around 1%, over a number of years, it is clear that wherever a claim is legitimate Zurich will accept it as swiftly as possible through a process that is straightforward."

More on Critical Illness

CIC knowledge gap widening: Vitality

CIC knowledge gap widening: Vitality

Nearly half of those covered not aware of claim conditions

Cameron Roberts
clock 27 March 2024 • 1 min read
Half of CIC policyholders unaware of claimable conditions: Vitality

Half of CIC policyholders unaware of claimable conditions: Vitality

Lack of awareness around Crohn’s diagnosis payout

Jaskeet Briah
clock 07 March 2024 • 2 min read
As seen on TV

As seen on TV

More focus needed on consumer CI awareness

Alan Lakey
clock 23 February 2024 • 3 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read