Protection and private medical insurance complaints to the Financial Ombudsman Service (FOS) remained steady over the second quarter of the year.
According to statistics released by the ombudsman, FOS upheld 36% of the 162 critical illness cases brought to its attention over the second quarter, compared to 31% for 2010/2011. It upheld 41% of its 179 income protection cases, compared to 42% last year.
The 95 complaints to FOS between April and June concerning private medical insurance (PMI) were upheld in favour of the consumer in 49% of all cases, according to the data. While this compares to 50% in 2010/2011 it is a significant increase on 2009/2010's 35%.
However, health and protection complaints products make up a tiny percentage of the total. Over the quarter, 81,711 complaints were received across all product areas, with 56025 (69.4%) relating to payment protection insurance (PPI).
A 12-month review of health insurance
Nearly 80% suffering symptoms of mental ill-health
Nearly six in 10