complaints handling
Regulation
The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints, in new rules out today.
23 July 2015
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Regulation
State-owned Lloyds Banking Group has been hit with a £117m fine by the Financial Conduct Authority (FCA), the "largest retail fine" it has ever issued.
05 June 2015
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Adviser / Broking
The proportion of complaints against advisory groups found in favour of the consumer is significantly below the average for the sector, the Financial Ombudsman Service's (FOS's) latest data shows.
24 February 2015
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Long Term Care
There is a wide variety in the ways complaints are being handled across the NHS, primary care and social care services in England, the Care Quality Commission (CQC) has found.
08 December 2014
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PMI
From April to November The Parliamentary and Health Service Ombudsman has upheld nearly double the number of complaints compared to the same period last year.
08 December 2014
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PMI
NHS hospitals are failing to listen to concerns raised by visitors, contractors and others, a Freedom of Information (FOI) request by Healthwatch England has found.
05 December 2014
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PMI
Poor communication has topped the complaints received by the Parliamentary And Health Service Ombudsman.
26 November 2014
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1 min read
Regulation
The Financial Conduct Authority (FCA) has made a number of recommendations changes to the ways firms handle consumer complaints, following a review of 15 financial firms.
17 November 2014
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Insurer
The Legal Ombudsman will from January 2015 deal with complaints about claims management companies (CMCs).
04 November 2014
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