Annual review published
The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints, in new rules out today.
State-owned Lloyds Banking Group has been hit with a £117m fine by the Financial Conduct Authority (FCA), the "largest retail fine" it has ever issued.
The proportion of complaints against advisory groups found in favour of the consumer is significantly below the average for the sector, the Financial Ombudsman Service's (FOS's) latest data shows.
There is a wide variety in the ways complaints are being handled across the NHS, primary care and social care services in England, the Care Quality Commission (CQC) has found.
From April to November The Parliamentary and Health Service Ombudsman has upheld nearly double the number of complaints compared to the same period last year.
NHS hospitals are failing to listen to concerns raised by visitors, contractors and others, a Freedom of Information (FOI) request by Healthwatch England has found.
Poor communication has topped the complaints received by the Parliamentary And Health Service Ombudsman.
The Financial Conduct Authority (FCA) has made a number of recommendations changes to the ways firms handle consumer complaints, following a review of 15 financial firms.
The Legal Ombudsman will from January 2015 deal with complaints about claims management companies (CMCs).
Quarterly statistics from the Financial Ombudsman Service (FOS) has revealed a 10% drop in upheld complaints in private medical insurance (PMI) and dental insurance.
An investigation by Healthwatch England into the health and social care complaints system has led to it being described as 'utterly bewildering and largely ineffective'.
The Financial Conduct Authority (FCA) has reported that firms have improved the way they handle complaints in its latest update on PPI redress work.
Complaints data published by the FCA has showed 2,479,029 new complaints opened against financial services firms between July and December 2013.
Compensation and refunds related to mis-sold payment protection insurance (PPI) have reached £9.3bn, the Financial Conduct Authority (FCA) has said.
The Financial Ombudsman Service has raised concern about non-insurance products that look like PPI, amid many complaints confusing similar product types.
A review into NHS complaints processes has been launched today by the secretary of state for health Jeremy Hunt.
The FSA has approved consultation on Financial Ombudsman Service proposals to increase PPI case fees and overall levy to allow for more free cases, amid concerns about PPI complaint handling behaviour.
A protection adviser has warned advisers to check critical illness cover policy documents after receiving a series of out-dated terms and conditions for clients.
The Financial Services Authority (FSA) has issued its joint largest retail fine of £10.5m to Card Protection Plan Limited (CPP) for mis-selling insurance products.
BBC's Watchdog aired concerns last night that the banks have not been honouring commitments to pay back missold PPI.
The internet has been a "big influencer" in higher patient expectations, Best Doctors has stated.
Barclays Bank has overtaken Lloyd's TSB as the source of the most payment protection insurance (PPI) complaints, according to figures from the Financial Ombudsman Service (FOS).
PPI complaints have doubled in the first half of this year with up to 1,500 new cases each day, according to latest Financial Ombudsman Service complaints statistics.