complaints handling

BBC's Watchdog aired concerns last night that the banks have not been honouring commitments to pay back missold PPI.

The internet has been a "big influencer" in higher patient expectations, Best Doctors has stated.

Barclays Bank has overtaken Lloyd's TSB as the source of the most payment protection insurance (PPI) complaints, according to figures from the Financial Ombudsman Service (FOS).

PPI complaints have doubled in the first half of this year with up to 1,500 new cases each day, according to latest Financial Ombudsman Service complaints statistics.

Complaints against the NHS have risen 8% rise since last year, a report has shown.

Claims management companies (CMC) that provide a poor service could now be forced to pay compensation or provide another form of redress, the Ministry of Justice (MoJ) announced today.

The government has responded to the Office of Fair Trading market study of private and NHS dental markets.

The June FSA figures for PPI complaints show a drop for the first time this year.

The Financial Ombudsman Service (FOS) has reported a more "entrenched" attitude by both consumers and businesses across the board in health insurance complaints.

Financial services firms will need the right systems in place in the move from a two-stage to a one-stage complaints handling process this week, Charter UK has warned.