Complaints against the NHS have risen 8% rise since last year, a report has shown.
Claims management companies (CMC) that provide a poor service could now be forced to pay compensation or provide another form of redress, the Ministry of Justice (MoJ) announced today.
The government has responded to the Office of Fair Trading market study of private and NHS dental markets.
The June FSA figures for PPI complaints show a drop for the first time this year.
The Financial Ombudsman Service (FOS) has reported a more "entrenched" attitude by both consumers and businesses across the board in health insurance complaints.
Financial services firms will need the right systems in place in the move from a two-stage to a one-stage complaints handling process this week, Charter UK has warned.
Bupa has become the second insurer to give further clarity about its complaints levels, suggesting providers may want further details to be published by the Ombudsman to put figures into a wider context.
The private medical insurance (PMI) market's two biggest players have seen a rise in the number of complaints escalated to the Financial Ombudsman Service (FOS).
Protection complaints continued to rise during the year and have already breached last year's totals in some product areas.
The Investment and Life Assurance Group (ILAG) has warned that increased publishing of decisions made by the Financial Ombudsman Service (FOS) could be a boon for claims management companies (CMCs).
The payment protection insurance (PPI) mis-selling scandal has cost the financial services industry more than three quarters of a billion in redress payments to customers in the first three quarters of the year.
Defaqto has warned that the public should not be turned off protection products following the fall out of the Payment Protection Insurance (PPI) mis-selling scandal.
The Association of Medical Insurance Intermediaries (AMII) has applauded the latest Financial Ombudsman Service (FOS) complaints statistics as a success for the health insurance sector.
Protection and private medical insurance complaints to the Financial Ombudsman Service (FOS) remained steady over the second quarter of the year.
Insurance and investment companies could reduce their complaints significantly by improving their administration and customer service, according to a complaints survey.
The proposed increased Financial Ombudsman Service (FOS) award limit is ‘not keeping pace'with today's costs, according to the (FOS).
The FSA has proposed changes to its complaints handling procedure as it reveals pure protection grievances continued to grow in the first half of the year.
Customer service, we are constantly told, is a prime way to differentiate between insurance providers.
Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.
The Financial Ombudsman Service (FOS) has revealed that consumers and businesses are digging their heels in over disputes forcing it to make a greater number of decisions.
Claims against life and pensions intermediaries fell by a quarter last year according to the Financial Services Compensation Scheme (FSCS).
The financial ombudsman (FOS) has hit back at criticism of its complaints statistics, saying the data was not designed for consumer use but to encourage firms to handle client grievances more efficiently.