complaints handling

Quarterly statistics from the Financial Ombudsman Service (FOS) has revealed a 10% drop in upheld complaints in private medical insurance (PMI) and dental insurance.

An investigation by Healthwatch England into the health and social care complaints system has led to it being described as 'utterly bewildering and largely ineffective'.

The Financial Conduct Authority (FCA) has reported that firms have improved the way they handle complaints in its latest update on PPI redress work.

Complaints data published by the FCA has showed 2,479,029 new complaints opened against financial services firms between July and December 2013.

Compensation and refunds related to mis-sold payment protection insurance (PPI) have reached £9.3bn, the Financial Conduct Authority (FCA) has said.

The Financial Ombudsman Service has raised concern about non-insurance products that look like PPI, amid many complaints confusing similar product types.

A review into NHS complaints processes has been launched today by the secretary of state for health Jeremy Hunt.

The FSA has approved consultation on Financial Ombudsman Service proposals to increase PPI case fees and overall levy to allow for more free cases, amid concerns about PPI complaint handling behaviour.

A protection adviser has warned advisers to check critical illness cover policy documents after receiving a series of out-dated terms and conditions for clients.

The Financial Services Authority (FSA) has issued its joint largest retail fine of £10.5m to Card Protection Plan Limited (CPP) for mis-selling insurance products.