Peace of Mind service will provide nurses for crisis support and to handle claims for policyholders
Nurses available at point of claim through insurer's HALO customer services proposition
Serious illness or income protection policyholders can claim via specialist nurses rather than completing forms following pilot
Financial Conduct Authority (FCA) publishes feedback from June 2017's Call for Input (Cfl) on Access To Insurance following 'high level of interest'
Old Mutual Wealth's Paul Roberts explores how insurers can reinstate or continue cover following a critical illness claim
Our industry conference comes to The Hilton Bankside, London, on Thursday 4 October
National AIDS Trust (NAT) applauds Association of British Insurers (ABI) decision to exclude "discriminatory" wording
Who went 'Above & Beyond' to provide better outcomes for advisers and customers in 2017?
Claims paid on average 28 days earlier and faster using DocuSign e-forms
This Friday at Jumeirah Carlton Tower, London
CIC represents 23% of all claims and income protection accounts for 12%, according to figures from ABI and GRiD
Ahead of our Customer Care Conference on 18 May, RedArc's Christine Husbands breaks down what value-added support services can look like to various people
In her second of two articles, Ruth Gilbert argues a combined industry effort would improve pay-out times for life cover claimants
Torquil McLusky explains the importance of understanding statistics properly, and using the information gleened responsibly
A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.
The Financial Services Authority (FSA) has fined Combined Insurance Company of America (CICA) £2.8m because its poor management of staff put customers at risk of being treated unfairly.
IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.
Sesame and Bankhall have launched an online client feedback service to network members and directly authorised customers.
Under TCF regulations, advisers are required to look at their client's financial wellbeing and needs. With this in mind, what prominence should cash plans be given, and should they ever be at the forefront of a client's requirements.
As financial markets enter a period of change and turmoil, the way they are marketed will also need to be addressed writes Abi Wood
The introduction of principles-based regulation has resulted in more open relationships between intermediaries and customers. Mike Izzard explains the effect on AMII membership firms
Aifa's new policy director talks to Paul Robertson about issues affecting IFAs - from challenges of the RDR, to TCF deadlines and the ongoing PPI investigation - plus Kylie Minogue
With 2007 testing the mettle of the British public with the Northern Rock crisis and a predicted credit crunch, Peter Carvill looks to the year ahead and hears views from some industry commentators.
Compliance consultant Branko Bjelobaba looks back at how Financial Services Authority regulation has affected the PMI sector and forecasts the future outlook.