In her second of two articles, Ruth Gilbert argues a combined industry effort would improve pay-out times for life cover claimants
Torquil McLusky explains the importance of understanding statistics properly, and using the information gleened responsibly
A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.
The Financial Services Authority (FSA) has fined Combined Insurance Company of America (CICA) £2.8m because its poor management of staff put customers at risk of being treated unfairly.
IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.
Sesame and Bankhall have launched an online client feedback service to network members and directly authorised customers.
Under TCF regulations, advisers are required to look at their client's financial wellbeing and needs. With this in mind, what prominence should cash plans be given, and should they ever be at the forefront of a client's requirements.
As financial markets enter a period of change and turmoil, the way they are marketed will also need to be addressed writes Abi Wood
The introduction of principles-based regulation has resulted in more open relationships between intermediaries and customers. Mike Izzard explains the effect on AMII membership firms
Aifa's new policy director talks to Paul Robertson about issues affecting IFAs - from challenges of the RDR, to TCF deadlines and the ongoing PPI investigation - plus Kylie Minogue
With 2007 testing the mettle of the British public with the Northern Rock crisis and a predicted credit crunch, Peter Carvill looks to the year ahead and hears views from some industry commentators.
Compliance consultant Branko Bjelobaba looks back at how Financial Services Authority regulation has affected the PMI sector and forecasts the future outlook.
Companies are still not satisfying the FSA's Treating Customers Fairly initiative. Lucy Quinton takes an in-depth look at what is expected of firms and where they are going wrong
With the FSA setting the wheels in motion on its regulation changes and Treating Customers Fairly initiative, Sam Barrett finds out what the effects will be on the protection market
The Financial Services Authority's (FSA) principle of Treating Customers Fairly (TCF) should not be ...
Industry feels report blames IFAs for the bad service of banks and tied firms
A year after the FSA stepped up its fight against firms that do not treat their customers fairly, can we see any tangible improvements? Johanna Gornitzki investigates
To comply with the FSA's initiative to treat customers fairly the sale of protection policies must clearly identify clients' needs. Simon Burgess looks at how to get it right
The Financial Services Authority's treating custo mers fairlyinitiative has attracted much attention, but the way it isbeing addressed varies considerably. Mike Williams reports