Legal & General is latest insurer to sign up to The Protection Distributor’s Group (PDG) claims charter
The Claims Charter outlines a set of standard practices to ensure claimants are properly supported throughout the process. It stipulates that claimants are provided with a dedicated point of contact so that they are regularly updated as their claim progress. Claimants queries must be responded to within 24 hours and customers must receive a payment for a successful claim within 72 hours, unless there are external factors outside of the insurer's control. In order to ensure advisers are kept...
Due to challenges obtaining medical evidence
'Work together, be prepared and where possible be flexible'
‘To focus on other priorities’
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At Scottish Widows recognition event