L&G signs up to The PDG claims charter

The Claims Charter outlines a set of standard practices to ensure claimants are properly supported throughout the process. It stipulates that claimants are provided with a dedicated point of contact so that they are regularly updated as their claim progress. Claimants queries must be responded to within 24 hours and customers must receive a payment for a successful claim within 72 hours, unless there are external factors outside of the insurer's control. In order to ensure advisers are kept...