LifeSearch CEO on fulfilling claims, mis-selling policies and treating customers fairly
If you read Katie Morley's recent consumer champion piece in The Telegraph you'll see an example of why sometimes the protection market can't truly be trusted. And it isn't because the insurer didn't pay the claim until pushed. Rather, Reassure, a closed-book insurer has paid a claim it technically didn't have to - to help a claimant in dire need and, yes, to placate a crusading journalist. I've always doubted the enthusiasm of closed-book insurers to pay claims, given they don't have to sell...
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