Tom Baigrie: Closed book insurers mean well too

'Our past has been rife with some very poor intermediary practice'

clock • 3 min read

LifeSearch CEO on fulfilling claims, mis-selling policies and treating customers fairly

If you read Katie Morley's recent consumer champion piece in The Telegraph you'll see an example of why sometimes the protection market can't truly be trusted. And it isn't because the insurer didn't pay the claim until pushed. Rather, Reassure, a closed-book insurer has paid a claim it technically didn't have to - to help a claimant in dire need and, yes, to placate a crusading journalist. I've always doubted the enthusiasm of closed-book insurers to pay claims, given they don't have to sell any new policies. So, when I recently asked Reassure if they would join the PDG Claims Charte...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

COVER Customer Care Conference 2025: Roundup

COVER Customer Care Conference 2025: Roundup

Today (27 June, 2025), COVER hosted its Customer Care Conference, focussing on building consumer trust through care.

Cameron Roberts
clock 27 June 2025 • 4 min read
BIBA publishes guide for brokers to understand AI

BIBA publishes guide for brokers to understand AI

Regulatory, legal and compliance considerations

Cameron Roberts
clock 27 June 2025 • 1 min read
GRiD adds IHC to membership

GRiD adds IHC to membership

Independent advice to corporate clients

Jaskeet Briah
clock 18 June 2025 • 1 min read