vulnerable customers

Financial Services Bill to launch in 2026

"Let's get back to a market where we have outliers and that is seen as a good thing"

Callum Beaton and Debbie Mitchell appointed

Delays creating uncertainty in the market

End of year special

Charles Randell CBE joins

Aimed at insurance and personal finance firms

Supporting IPAW

Severity weighting given to each circumstance

Around 92% of customers were identified as vulnerable