vulnerable customers

The COVER Review: Looking back on 2025

Regulation

The COVER Review: Looking back on 2025

End of year special

clock 05 December 2025 • 1 min read
Fairer Finance adds former FCA chair to consumer board

Individual Protection

Fairer Finance adds former FCA chair to consumer board

Charles Randell CBE joins

clock 28 November 2025 • 1 min read
CII launches vulnerable customer guide

Regulation

CII launches vulnerable customer guide

Aimed at insurance and personal finance firms

clock 25 November 2025 • 3 min read
Long-term health conditions impacting ability to work: Aviva

Income Protection

Long-term health conditions impacting ability to work: Aviva

Supporting IPAW

clock 26 September 2025 • 1 min read
MorganAsh adds multiple vulnerability management to MARS

Technology

MorganAsh adds multiple vulnerability management to MARS

Severity weighting given to each circumstance

clock 24 September 2025 • 2 min read
MorganAsh and PayPlan see rise in vulnerable customer identification

Individual Protection

MorganAsh and PayPlan see rise in vulnerable customer identification

Around 92% of customers were identified as vulnerable

clock 05 September 2025 • 3 min read
Single is Best campaign backed by 100 firms

Individual Protection

Single is Best campaign backed by 100 firms

Surviving Economic Abuse partners up

clock 01 September 2025 • 2 min read
Vulnerability Registration Service launches support network

Individual Protection

Vulnerability Registration Service launches support network

Consumers can alert insurers to their circumstances

clock 22 August 2025 • 2 min read
The COVER Review: Regulatory updates, Consumer Duty and insurer data

Individual Protection

The COVER Review: Regulatory updates, Consumer Duty and insurer data

Week commencing 28 July 2025

clock 01 August 2025 • 1 min read
MAB launches financial vulnerability tool

Adviser / Broking

MAB launches financial vulnerability tool

Launch in August 2025

clock 30 July 2025 • 1 min read