In depth

"It's building the foundation for that protection conversation"

“Further consolidation in the long run could diminish the value of seeing a broker”

“Anyone who says reviews are not an ego boost is lying”

“A satisfaction metric that is absolutely crucial to measure and monitor performance”

“Hard work does get recognised and protection wants to make a positive change”

“Relationship building is going to be key for us this year”

"Insurers are increasingly playing a key role in supporting IP customers back to health and work"

“No client should be in a position where they aren't offered insurance”

“We're mashing up the different worlds of traditional insurance, gamification and wellbeing”

"Forward-looking companies will find ways to use other sources of data"