"It is all of our responsibilities to be guides, mentors, leaders, teachers"
“Longer term financial support and financial security is vital”
Industry predictions for next year
Covid, Consumer Duty and cost of living
“When I first joined the protection industry, I just felt completely foundation-less”
“We're trying to bring a bit of light-heartedness to protection”
“The inclusion of additional payment conditions has been a major battlefield”
“Advisers need to be the change we want to see”
“Advisers need to do the digging and help their clients by signposting”