2023 in review: Insurer reflections on 'year of significant change'

Consumer Duty, cost of living and consolidation

Jaskeet Briah
clock • 7 min read

A range of protection providers shared with COVER their views on how the industry has fared throughout 2023, including opportunities, successes, and frustrations.

Rose St Louis, protection director, Scottish Widows: "2023 has been a year of significant change for the UK protection industry. We saw the market contract with the purchases of Aegon and AIG. This has understandably created some concern amongst the adviser community regarding the level of choice available to their customers. It's crucial that providers are vocal that they are ‘here to stay' both in their words and actions. Investing in protection infrastructure and innovation will help provide confidence across the market, allowing advisers and customers to trust providers to be there f...

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