In the final of this two-part series, Jaskeet Briah speaks to Julien Descombes, Swiss Re’s chief underwriting officer for life and health reinsurance (L&H) and Natalie Kelly, head of L&H global underwriting, claims and research and development, about technology, the automation of life insurance processes and the accessibility of insurance.
Emerging technologies are being embraced across various industries; they are digitising processes, automating services and streamlining customer journeys. The insurance industry is no different, particularly in the protection space. However, Descombes shares that there is a "surprising number" of insurance companies globally who still have manual processes - often using paper or PDFs to complete administrative tasks. The reinsurer is working to support its clients in their journey to automate many of their services. These services are helping clients to streamline the customer journey...
To continue reading this article...
Join COVER for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.
