Consumer Duty

Resource for member firms

"You cannot argue that the introduction of Consumer Duty isn’t the right direction of travel."

Now available for members to watch

Research shows varying levels of readiness

"There is work that you guys are going to have to do"

"Beneficiary nomination is robust and it works"

"What we need is a policy that is simple and that customers can understand"

Updated Product Intervention and Product Governance Sourcebook

Getting payouts to the intended person

"This is a juggernaut that will have many far-reaching implications"