In the second part of this An Audience With, John Ritchie looks at key service indicators, why Ellipse are publishing them and what it means for advisers.
Part one: An audience with: John Ritchie
Elder client customer care
Aviva's MD of group protection discusses the current complexity for SME employers when choosing life insurance for their workforce
Multiple group life policies can be written to 'simplify' employer experience
'Greater efficiency' online for group income protection and group life assurance
Less than half of employers realise that GLA policies pay out regardless of whether death is work related