Better insurer support needed with rising mental health claims - adviser

clock

An employee benefits advisers has called on insurers to address neglected workplace mental health issues, by building better group income protection rehabilitation and support programmes.

According to Mathew Rann, director of employee benefits at PQR Financial Planning, insurer rehab programmes worked "particularly well" on traditional illnesses such as heart attacks and strokes, but needed to better address rising mental health-related claims.

He said: "I have used these rehab programmes a few times and they are extremely useful for employers because they do not have that internal resource.

"But we have difficulty when it comes to mental health issues. It is a big issue that is not dealt with very well and it is where most of my claims are coming from now."

Legal and general said group IP needed continued innovation to maintain all-important early intervention and get claimants back to work.

The insurer is focusing on developing its group IP rehabilitation and occupational health support.

Vanessa Sallows, underwriting and benefits director of group protection at L&G, said: "Early and relevant support and rehabilitation has a positive and significant impact in helping get employees back into work.

"It is an area that needs to be continually innovated to maintain delivery of early interventions, treatments, rehabilitation and back to work plans."

L&G's team of specialists will now be led by newly-appointed, qualified general nurse Fiona King, who has a strong background in cancer care, palliative care, health and safety and occupational health.

Author spotlight

Nicola Culley

More on Adviser / Broking

Rosemount appoints Contractor Financial as AR

Rosemount appoints Contractor Financial as AR

Advice for contractors and the self-employed

Jaskeet Briah
clock 19 April 2024 • 1 min read
The side of the desk

The side of the desk

Protection and mortgages

Cameron Roberts
clock 18 April 2024 • 5 min read
Got to get: reframing in protection

Got to get: reframing in protection

Protection not just a tick box

Richard Kateley
clock 12 April 2024 • 5 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read