Aegon to outsource protection admin to Serco

clock

Aegon has entered into talks with third-party service provider Serco about a 10-year agreement to outsource protection business administration.

The part to be outsourced provides customer service and administration support to Aegon's individual protection business; and to some small closed books of life and pensions.

Adrian Grace, chief executive of Aegon UK, said: "This area of the business based in both Lytham and Edinburgh employs around 390 people, and for around 330 of those employees, their employment arrangements will be outsourced, via TUPE, to Serco. We do not anticipate any redundancies as part of this arrangement."

The partnership is due to start in Q4 of next year. Aegon will be retaining the proposition development, pricing, sales and actuarial functions.

According to Aegon, the move will enable it to focus on proposition developments and widening its distribution.

It has said it will be "business as usual" for advisers and customers.

Author spotlight

Nicola Culley

More on Individual Protection

Zurich pays out £360m in 2024

Zurich pays out £360m in 2024

Claims statistics

Cameron Roberts
clock 19 August 2025 • 2 min read
The COVER Review: H1 results, NHS waiting list and economic inactivity

The COVER Review: H1 results, NHS waiting list and economic inactivity

Week commencing 11 August 2025

COVER
clock 15 August 2025 • 1 min read
Cost of living remains top concern for UK households

Cost of living remains top concern for UK households

NHS ranked second

Jaskeet Briah
clock 15 August 2025 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read