Cirencester Friendly pays 94% of claims in 2015

clock • 1 min read

Cirencester Friendly has reported that the Society paid 94% of claims in 2015.

During 2015 a total of 787 applications for protection were made, of which 97.6% were eligible for consideration.

This left 768 claims to be considered and of these 725 (94%) were paid - a total of £3.2 million in sick pay benefit.

Reasons for rejecting claims included proof of earnings that could not be supplied, no loss of earnings occurring and non-disclosure.

The highest reasons for making a new claim in 2015 were for accident or injury (29%), musculo-skeletal (14.6%) and depression (7.59%.)

The average annual payment was for £3,531 with the highest annual payment at £38,873. Meanwhile the average length of claims was 327 days.

Paul Hudson, chief executive of Cirencester Friendly said: "We are committed to supporting our Members when they need us most and we are thrilled to be able to report another year of very positive claims figures.

"Unfortunately the unfounded fear of claims being declined continues to impact the sale of income protection across the entire insurance industry, which is why we feel a transparent approach to the payment of claims is so important, both for consumer confidence and the negative perception that many intermediaries have of protection products.

"Many providers now publish claims statistics and I would urge advisers to use these figures to dispel customer concerns and emphasise the need for good income protection cover."

Further reading 

Holloway Friendly increases claims paid during 2015

British Friendly becomes first insurer to release 10 years of claims data

Zurich pays over £212m in protection claims

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