Articles by Fiona Murphy
COVER Customer Care Awards: Voting closes today!
COVER magazine readies second year of The Customer Care Awards.
Profile: AIG Life's CEO Adam Winslow
Fiona Murphy sits down with AIG Life CEO Adam Winslow to discuss the insurer's growth plans.
Aetna International calls for action on antibiotic resistance
Aetna International has called on health care providers and insurers globally to develop better wellness, prevention and antimicrobial resistance strategies.
PHIN: Spire Hospitals 'lead the way' on collecting private healthcare surgery data
Private Healthcare Information Network (PHIN) has released information showing which private healthcare providers are making the most progress toward being able to publish measures of the improvement patients experienced from common types of surgery....
AMII chairman Scullion joins Premier Choice in non-exec role
Intermediary Premier Choice Group is working with Association of Medical Insurers and Intermediaries (AMII) chair Stuart Scullion in a non-executive capacity.
Rescheduled Webinar tomorrow: The protection adviser update - Key topics impacting protection in 2018
COVER is hosting a webinar in association with Scottish Widows discussing the big protection trends for advisers to look out for during 2018.
Metlife appoints head of global employee benefits
MetLife has named executive vice president James Reid as head of its global employee benefits business.
Zurich integrates TCP LifeSystems protection platform
Zurich UK has selected TCP LifeSystems' SS/G digital solution as its new protection platform.
More than four million renters 'risk homelessness' due to having no insurance in place- Scottish Widows
UK renters are putting themselves at risk of homelessness by failing to have a financial safety net in place, research from Scottish Widows has warned.
Apple brings health records to iPhone
Apple has introduced a significant update to the health app with the iOS 11.3 beta, debuting a feature for US customers to see their medical records on their iPhone.
Unum acquires Polish insurer Pramerica Życie
Unum is to acquire Pramerica Życie, an insurer based in Poland, from a subsidiary of Prudential Financial (PFI.)
Just 2% of gig workers have access to insurance via their workplace
Just 2% of gig economy workers have access to life Insurance, income protection or life insurance via their gig company, according to new research by Zurich UK.
PMI Handbook 2018 is published for intermediaries
Private medical insurance publisher, Craigdallie of West Sussex, has published the 2018 edition of the PMI Handbook for professional advisers seeking information on the different plans available in the UK market.
Canada Life extends BusinessCare to all CLASS policies
Canada Life Group Insurance has made BusinessCare, the business and legal support service, available to all CLASS policyholders.
Cirencester Friendly pays 94.7% of claims
Cirencester Friendly has paid 94.7% of income protection claims submitted in 2017, totalling £4.4m in sick pay benefit.
Out now: The Adviser Guide to Dental Benefits in association with Simplyhealth
Exclusive interactive eBook featuring interviews with industry experts on having workplace dental benefits.
Premier Choice appoints head of risk and protection
Premier Choice Group (PCG), the specialist health and risk intermediary has appointed Steve Ellis as head of risk and protection.
Future Proof announces charity partner
Future Proof are supporting the Canine Partners in 2018, a charity that transforms the lives of those with physical disabilities.
Finance North partners with RedArc
Finance North, the specialist protection adviser based in Cheshire, has partnered with RedArc, giving its clients access to advice and support provided by the company's nurse advisers.
British Friendly launches 'Immediate Support Payment' trial for income protection claimants
British Friendly is trialling 'Immediate Support Payment' for claims received on income protection policies that have been in force for at least three months.
Aviva withdraws from UK IPMI market
Aviva UKI has concluded that international private medical insurance (IPMI) is 'not central to its focus on growing its health business in the UK', the insurer revealed in a statement today.
Cirencester Friendly hires key account manager
Cirencester Friendly, has appointed Paul Shepherd to the newly created role of 'key account manager'.
British Friendly releases twelve years of paid claims data
British Friendly has announced its paid claims percentages for the last twelve years.
Royal London partners with Clydesdale and Yorkshire Bank
Royal London has been appointed by Clydesdale and Yorkshire Banks as its partner for Over 50s life cover.
Holloway Friendly pays 96% of claims
Holloway Friendly has paid 97% of claims in Q4 2017 and 96% of claims in 2017 overall after significant changes made to the friendly society's claims payments over the past year.
iPipeline acquires TCP LifeSystems
iPipeline has acquired TCP LifeSystems, a software solutions provider to life and pensions insurance companies, for an undisclosed sum.
LV= announces management restructure to life business
LV= has made changes to its management team as a result of changes to its protection and retirement business, COVER can exclusively reveal.
Group risk industry reacts to 'Improving Lives' roadmap
Group risk experts have reacted to the government's release of its roadmap which followed up on the 'Improving Lives Green' paper.
Bupa launches self-referral service for cancer
Bupa has launched a comprehensive self-referral cancer service - Cancer Direct Access in a bid to improve early diagnosis and treatment of cancer.
Group IP omitted as DWP releases details of 'Improving Lives' roadmap
The Department of Work and Pensions (DWP) has released details of its roadmap to improve working lives for sick and disabled people, following the publication of the 'Improving Lives' green paper.
CIExpert gives its verdict on L&G changes
Legal & General has made changes to its range of protection plans with the addition of two benefits. Whilst other aspects of their plans remain constant the added benefits will undoubtedly enhance the value of their plans, writes CIExpert
Updated: L&G updates critical illness policy with RedArc services
Legal & General has updated its critical illness product by partnering with RedArc to introduce six additional support services for its customers.
LV= hosts 'income roulette' webinars for advisers
LV= is hosting a series of webinars for advisers looking at the financial resilience of specific customer groups, and how advisers can help them.
AIG Life launches Instant Life offering customers protection within 8 minutes
AIG Life has launched Instant Life, a level term insurance plan with an application time of less than 8 minutes, COVER can exclusively reveal.
Gryphon Group Holdings appoints new CEO
The board of Gryphon Group Holdings Limited has announced that Simon Davis, Co-Founder and former chief operating officer, has been appointed as CEO.
Majority of Aegon customers make CI claims by phone
Aegon has revealed that the majority of customers making a critical illness (CI) claim are choosing to do so by phone rather than filling in a paper form themselves.
Protection experts welcome ABI consultation into critical illness cover
Protection experts have so far responded positively to the Association of British Insurers (ABI)'s public consultation, the Guide to Minimum Standards for Critical Illness insurance.
CI Statement of Best Practice: ABI reneges on stage one cancer partial payments
The Association of British Insurers (ABI) has u-turned on initial proposals for critical illness standards which said that all stage one cancers should be excluded from full payments, COVER can exclusively reveal.
CI Statement of Best Practice renamed: ABI consults on 'Guide to Minimum Standards for CI'
The ABI has today launched a public consultation on changes to its Guide to Minimum Standards for Critical Illness Insurance.
AMII Summit 2017: Call for stability in IPT
The government must commit to stability for Insurance Premium Tax (IPT) and reappraise tax treatments of private medical and cash plan policies, AMII chairman Stuart Scullion has urged.
Autumn Budget 2017: No further IPT rises this year
There will be no further increases to Insurance Premium Tax (IPT) this year, the Autumn Budget 2017 has revealed.
Autumn Budget 2017: Govt pledges additional NHS funding
The government will immediately give NHS trusts £350 million to allow them to plan for the winter, Chancellor Philip Hammond has announced in the Autumn Budget.
British Friendly introduces Adviser Toolkit
British Friendly has introduced an online Adviser Toolkit to encourage income protection sales.
Zurich launches 'selfie' app to encourage life insurance take-up
Zurich has launched a 'selfie' app called FaceQuote which estimates how much life cover someone might need.
COVER Excellence Awards 2017 - Winners supplement out now
The official supplement of this year's COVER Excellence Awards is available to read now as an eBook.
Holloway Friendly broadens online underwriting process
Holloway Friendly has widened its new online underwriting process allowing protection advisers to write both full and short term income protection business in minutes.
Govt pledges social care green paper 'by Summer 2018'
First Secretary Damian Green has announced that the government will publish a green paper on care and support for older people by summer 2018.