vulnerable customers

Nearly nine in 10 claims handlers impacted by distressing claims: CII

Insurer

Nearly nine in 10 claims handlers impacted by distressing claims: CII

CII urges insurers to provide training on vulnerable customers

clock 07 February 2024 • 2 min read
Johnny Timpson OBE joins MorganAsh as chair

Adviser / Broking

Johnny Timpson OBE joins MorganAsh as chair

Expansion of operations

clock 23 January 2024 • 2 min read
Nearly half of consumers are 'potentially vulnerable': MorganAsh

Individual Protection

Nearly half of consumers are 'potentially vulnerable': MorganAsh

Protection had smallest proportion of customers ‘in difficulty’

clock 17 November 2023 • 1 min read
Added-value support referrals should increase under Consumer Duty: RedArc

Individual Protection

Added-value support referrals should increase under Consumer Duty: RedArc

Helps to meet compliance obligations

clock 15 August 2023 • 1 min read
Financial Vulnerability Taskforce launches guide to support bereaved clients

Adviser / Broking

Financial Vulnerability Taskforce launches guide to support bereaved clients

Produced with support from Legal & General

clock 08 August 2023 • 1 min read
Consumer Duty welcomed as 'game changing' opportunity

Regulation

Consumer Duty welcomed as 'game changing' opportunity

New guidelines now in effect for open products

clock 31 July 2023 • 3 min read
Consumer Duty: Don't Stop Thinking About Tomorrow

Regulation

Consumer Duty: Don't Stop Thinking About Tomorrow

Rumours? No, it's all true

clock 31 July 2023 • 3 min read
Third of vulnerable customers find provider communications unhelpful

Individual Protection

Third of vulnerable customers find provider communications unhelpful

Research by the FCA shows

clock 26 July 2023 • 2 min read
More than half of adults classed as 'vulnerable' under Consumer Duty

Regulation

More than half of adults classed as 'vulnerable' under Consumer Duty

Financial services providers can make a ‘huge difference’

clock 20 July 2023 • 1 min read
Countdown to Consumer Duty: How can firms fill the vulnerability void?

Regulation

Countdown to Consumer Duty: How can firms fill the vulnerability void?

"An imminent need for companies to re-evaluate their digital journeys"

clock 14 July 2023 • 5 min read