vulnerable customers

'Squeezed middle' comprise those in protection gap

Available to all FCA regulated firms

Ahead of Consumer Duty

Client feedback collection

Ahead of Consumer Duty introduction

"Emerging technology solutions can now both manage and monitor vulnerability"

IP and critical illness cover “too expensive”

"Certain individuals are more vulnerable to its effects than others"

"Vulnerability is the foundation on which the Consumer Duty pillars are built"

“Sadly, the experience of many is that they are still passed from pillar to post”