Shepherds Friendly

Pay out rate of 94.1%

Oliver Laird takes the role

Seven new additions

Eighth insurer in 2024

Signatories drop to seven due to claims turnaround times

Andy Morris named vice-chair

Life cover for Type 2 diabetes

Claim assessment times is new measure for 2024

“Anyone who says reviews are not an ego boost is lying”

“A satisfaction metric that is absolutely crucial to measure and monitor performance”