Matthew Connell

"We can't only look at the FCA's rules, it’s about cultural change"

Supporting Consumer Duty implementation

Institute issues its response to FCA discussion paper

Guidance to help firms carry out Consumer Duty in a practical way

"Struggling families have little insight into what help might be available"

For insurers ahead of 2023 implementation

Equivalent to 12.9 million adults

Chartered Insurance Institute index finds

“Consumers want confidence that the insurer will pay out”

CII New Generation Claims Group finds