CII releases Consumer Duty good practice guide

The CII guide provides a breakdown of the new guidelines for insurance providers covering the four outcomes by which firms should measure impact on customers - price and value, consumer understanding, products and services, and consumer support. It includes a timeline of requirements on insurers and related parties as previously detailed by the Financial Conduct Authority (FCA), as well as case studies published by the regulator to highlight both good and poor practice. Insurers currently have until the end of April next year to complete all necessary process reviews across the four o...