customer outcomes

Paula Bertram-Lax takes on new role within the business

Method to speed up bereavement claims

Confidence, positivity and logic

"Too often fails to perform its functions to a reasonable standard"

"It is very easy to get bogged down in the regulatory requirements"

AMI Viewpoint Report

Future-proofing your business

Firms and senior managers to be held accountable for failings

"There is a need to act to address harm"

Secondary competitiveness and growth objective