customer outcomes

FCA's targeted support rules effective from April 2026

Regulation

FCA's targeted support rules effective from April 2026

Regulator to open application gateway in March

clock 11 December 2025 • 5 min read
Fairer Finance adds former FCA chair to consumer board

Individual Protection

Fairer Finance adds former FCA chair to consumer board

Charles Randell CBE joins

clock 28 November 2025 • 1 min read
CII launches vulnerable customer guide

Regulation

CII launches vulnerable customer guide

Aimed at insurance and personal finance firms

clock 25 November 2025 • 3 min read
FCA to release pure protection papers in Q3

Regulation

FCA to release pure protection papers in Q3

Update to Pure Protection Market Study

clock 31 July 2025 • 4 min read
L&G updates support on adviser platform

Individual Protection

L&G updates support on adviser platform

New webpage launched

clock 18 July 2025 • 2 min read
What does the FCA Protection Market Study mean for intermediaries?

Regulation

What does the FCA Protection Market Study mean for intermediaries?

"Review has strong links to the Consumer Duty"

clock 09 May 2025 • 4 min read
MorganAsh adds customer support tracking to MARS

Technology

MorganAsh adds customer support tracking to MARS

Recording suggested next steps

clock 24 April 2025 • 2 min read
The Financial Vulnerability Taskforce launches vulnerable customer support guide

Individual Protection

The Financial Vulnerability Taskforce launches vulnerable customer support guide

Partnership with L&G

clock 14 April 2025 • 2 min read
FCA's vulnerability findings flag lack of tailored training and understanding

Regulation

FCA's vulnerability findings flag lack of tailored training and understanding

Many firms had taken positive action but ‘areas for improvement remain’

clock 07 March 2025 • 6 min read
HSBC Life pays out £93m in 2024

Insurer

HSBC Life pays out £93m in 2024

Pay out of £15.5m for CI claims

clock 27 February 2025 • 2 min read