CII launches vulnerable customer guide

The Managing Customer Vulnerability in Insurance and Personal Finance: A Practical Implementation Guide has been created by the professional body to help insurance and personal finance firms to better identify, support and deliver fair outcomes for clients in vulnerable circumstances. The CII noted that up to half of UK adults show characteristics of vulnerability at any given time, most will experience vulnerability at some point during their lives. As a result, it said that firms which fail to manage vulnerability effectively are unlikely to meet the Financial Conduct Authority's Co...