Consumer Duty

Managing product switching processes

Week commencing 29 September 2025

Regulator to consult on changes to rules in H1 2026

Data is a key roadblock

A lot can happen to a client in two to five years

Severity weighting given to each circumstance

Firms should “prioritise simplicity and transparency”

Around 92% of customers were identified as vulnerable

98 allegations for Consumer Duty

Week commencing 28 July 2025