Consumer Duty

Aims to build trust in financial services

Consumer Duty next steps

“People have gotten to financial detriment at a later point”

“The commission question hasn't gone away. It has moved”

Developing its own route into the profession

Painting the real picture

Week commencing 27 July 2026

Review into firms’ outcomes monitoring

Consumer outcomes, vulnerability and fair value

Protection “is a fundamental part of doing the job properly”