LifeQuote reviews call recording ahead of FCA changes

LifeQuote already records all client and adviser conversations to support advisers and insurers with non-disclosure issues.

The recordings are then held on the adviser's behalf, however if the FCA requires advisers to have a record of all client telephone calls LifeQuote will either hold them centrally or provide data files to advisers.

LifeQuote offers tools and administrative services for advisers, and its parent company is Direct Life, owned by Cardif Pinnacle Insurance Holdings plc.

Neil McCarthy, sales and marketing director at LifeQuote, said: "We have always supported advisers using our outsourced client management service with 100% call recording as disputes do happen, which can be especially sensitive with regards to non-disclosure at the point of claim.

"Should the FCA impose rules that mean that advisers need to have all records on their files, we are reviewing how best to provide this."

Further Reading: 

Opinion: Advisers must do more online to keep clients

Pensions changes could increase life insurance demand

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• Topics
• Adviser / Broking
• adviser firms
• FCA
• Direct Life
• non-disclosure