In depth

“The industry could be more open to innovation, fresh thinking and new ideas”

“I was passionate about protection… I didn't want anybody else to be in that situation.”

“We need the help of technology, but technology needs the help of us as well”

“We need to overcome these annoying and frankly lazy stereotypes that we have about the next generation of customers”

“I don't think I'd sleep at night knowing I haven't discussed protection”

“I want to have an impact and feel that my work is meaningful”

"It's building the foundation for that protection conversation"

“Further consolidation in the long run could diminish the value of seeing a broker”

“Anyone who says reviews are not an ego boost is lying”

“A satisfaction metric that is absolutely crucial to measure and monitor performance”