In depth

“Hard work does get recognised and protection wants to make a positive change”

“Relationship building is going to be key for us this year”

"Insurers are increasingly playing a key role in supporting IP customers back to health and work"

“No client should be in a position where they aren't offered insurance”

“We're mashing up the different worlds of traditional insurance, gamification and wellbeing”

"Forward-looking companies will find ways to use other sources of data"

"It is all of our responsibilities to be guides, mentors, leaders, teachers"

“Longer term financial support and financial security is vital”

Industry predictions for next year

Covid, Consumer Duty and cost of living