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Canada Life's 'click-and-buy' process for individual protection is bringing life applications closer to those for motor and home insurance. We talk to Jon Ford, the firm's director of individual protection, about bridging the protection gap.
A gallery and write-up dedicated to the winners and attendees of last month's COVER Customer Care Awards.
Price is a reason for choosing a provider for 48% of life, pensions and ISA customers while brand trust and loyalty came into consideration for 47%, a report by Majesco has found.
AXA PPP healthcare has won the prestigious accolade of European Large Contact Centre of the Year at the 2015 European Contact Centre & Customer Service Awards ceremony held in London.
Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".
LV= has been voted the top insurer for customer satisfaction in the 2014 UK Institute of Customer Service Satisfaction Index (UKCSI), and seventh across all sectors.
Unum has moved its group protection policy administration to Mastek's Elixir system to integrate with broker and customer platforms more easily.
A quarter of expats believe they don't need international private medical insurance (IPMI), a survey has found.
Advisers and insurers believe improved trust would be the most likely factor to increase protection sales while technology is at the bottom of the agenda, a poll has found.
The protection industry doesn't value additional services, focusing on conditions, rates and premiums, whereas customers need more than just money, the Protection Review conference has heard.
Which? has renewed calls for the insurance industry to bar the use of premium rate phone lines for customers.
Paul Shires looks at the role customer service plays in helping providers to stand out from the crowd.
MPayMe, a global secure mobile payment firm is to target the UK health and protection market with a client lifestyle app.
The Institute of Customer Service has said the retail banking and insurance sector need to focus on customer service as a strategic business initiative to improve business performance.
Following a pilot period, One23crm, a multi-device customer relationship management software (CRM) has been released to the broker market by One23.co.uk.
Insurers will be left behind if they do not change one-to-many models and adapt to the growing power among consumers in the transaction process, a global analyst has warned.
Over 70% of brokers have ranked 'speed of service' as the most important factor when insurance providers offer services to them.