customer service

Partner Insight: Are health insurers really slow and complicated to do business with?

Group PMI

Partner Insight: Are health insurers really slow and complicated to do business with?

That may have been valid years ago but is no longer the case

clock 16 December 2021 • 2 min read
1.4 million life insurance customers spend two working days on hold with insurers

Insurer

1.4 million life insurance customers spend two working days on hold with insurers

Over a lifetime

clock 12 October 2021 • 1 min read
ProtectX4: Time for insurers to act on AI

Technology

ProtectX4: Time for insurers to act on AI

Insurers have ability to use AI, but often choose not to

clock 17 June 2021 • 1 min read
Gary Burchett: Focusing on the things that matter

Individual Protection

Gary Burchett: Focusing on the things that matter

'At Scottish Widows our philosophy is simple'

clock 04 November 2020 •
COVER Customer Care Awards 2019 eBook out now

Group Protection

COVER Customer Care Awards 2019 eBook out now

Read your free copy now

clock 21 June 2019 •
Bupa appoints Kantar TNS for customer experience programme

PMI

Bupa appoints Kantar TNS for customer experience programme

Four-year partnership worth £2.5m

clock 07 December 2018 •
COVER Customer Care Awards 2019: Registration now open

TCF

COVER Customer Care Awards 2019: Registration now open

New entry process

clock 15 November 2018 •
FCA releases discussion paper addressing cash savings market

Regulation

FCA releases discussion paper addressing cash savings market

Feedback wanted on cash savings options

clock 27 July 2018 •
COVER Customer Care Awards 2018 - Official Winners' eBook out now

Group Protection

COVER Customer Care Awards 2018 - Official Winners' eBook out now

The official eBook for this year's COVER Customer Care Awards is available now to download

clock 26 June 2018 •
L&G: Online training updates for advisers

Adviser / Broking

L&G: Online training updates for advisers

Quicker registration and instant results for 'TrainSMART' intermediary training for Legal & General products and services

clock 18 June 2018 •
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Unum UK proposes Statutory Sick Pay overhaul

19 May 2022 • 2 min read
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The golden opportunity for Group Income Protection

20 May 2022 • 6 min read
03

Alan Lakey: How does Critical Illness cover prostate cancer?

23 May 2022 • 4 min read
04

The COVER Review May 2022: Women in Protection, Cost of Living & Consumer Duty

24 May 2022 • 1 min read
05

Debbie Kennedy: Seize control of the controllables

25 May 2022 • 3 min read