Feedback wanted on cash savings options
The official eBook for this year's COVER Customer Care Awards is available now to download
Quicker registration and instant results for 'TrainSMART' intermediary training for Legal & General products and services
Canada Life's 'click-and-buy' process for individual protection is bringing life applications closer to those for motor and home insurance. We talk to Jon Ford, the firm's director of individual protection, about bridging the protection gap.
A gallery and write-up dedicated to the winners and attendees of last month's COVER Customer Care Awards.
Price is a reason for choosing a provider for 48% of life, pensions and ISA customers while brand trust and loyalty came into consideration for 47%, a report by Majesco has found.
AXA PPP healthcare has won the prestigious accolade of European Large Contact Centre of the Year at the 2015 European Contact Centre & Customer Service Awards ceremony held in London.
Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".