1.4 million life insurance customers spend two working days on hold with insurers

Over the course of a lifetime, life insurance customers will spend an average of two working days waiting to talk to someone on the phone, the data found. Over one-third (36%) of people surveyed said they have given up trying to communicate with their provider on the phone and have instead resorted to emails or social media messaging channels. On average, customers were prepared to wait as long as 21 minutes on hold to the provider before giving up, although 15 minutes was the point where one-third (31%) of respondents began to feel frustrated. The top irritations customers experie...