1.4 million life insurance customers spend two working days on hold with insurers

Over a lifetime

John Brazier
clock • 1 min read
1.4 million life insurance customers spend two working days on hold with insurers

According to new data from DeadHappy, customers are still dealing with long waiting times to speak with their life insurance provider.

Over the course of a lifetime, life insurance customers will spend an average of two working days waiting to talk to someone on the phone, the data found. Over one-third (36%) of people surveyed said they have given up trying to communicate with their provider on the phone and have instead resorted to emails or social media messaging channels. On average, customers were prepared to wait as long as 21 minutes on hold to the provider before giving up, although 15 minutes was the point where one-third...

To continue reading this article...

Join Cover

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around Covid-19, regulation, diversity and mental health.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Exclusive access to our fortnightly Protection insight mini-podcast.
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on PMI

COVER Protection & Health Summit 2021: Final week to register for next week's flagship conference

COVER Protection & Health Summit 2021: Final week to register for next week's flagship conference

Key reasons to attend

COVER
clock 27 October 2021 • 2 min read
Self-funding routine healthcare operations on the rise: PHIN
PMI

Self-funding routine healthcare operations on the rise: PHIN

For routine procedures such as hip replacements

John Brazier
clock 25 October 2021 • 2 min read
Aviva extends pledge to refund PMI claims difference to end of 2022
PMI

Aviva extends pledge to refund PMI claims difference to end of 2022

Payments increased by 20%

John Brazier
clock 22 October 2021 • 2 min read